Resort Inclusions

Haven Riviera Cancun offers levels of luxury and comfort that surpass expectations. Spacious, elegantly appointed suites blend casual sophistication with thoughtful décor. Warm, welcoming details and an experienced, attentive staff ensure each stay is memorable, with the opportunity to elevate each moment and indulge in greater luxury via a Serenity Club upgrade.

Complimentary Facilities and Services

  • 435 Junior, Romance, and Master Suites
  • 114 Swim-Out Heated Pool Suites (minimum 26 Celsius / 78.8 Fahrenheit)
  • Presidential Suite
  • King Bed, 2 Queen Beds, or 2 Double Beds guaranteed
  • 24-hour room service
  • Daily stocked mini bar
  • 7 fine dining restaurants - 6 à la carte and 1 gourmet buffet
  • 2 snack bars
  • 3 swim-up bars
  • 8 bars & lounges (including a Cabaret and an American Style Bar)
  • Nespresso coffee machines in all rooms
  • Coffee Shop, offering snacks and ice cream
  • 4 heated swimming pools (minimum 26 Celsius / 78.8 Fahrenheit)
  • 1 giant jacuzzi
  • 2 full-service gyms, open 24 hours
  • Multiple-purpose tennis court
  • Beach and pool volleyball
  • Ping pong and table games
  • Scuba dive initiation, in the pool (based on availability)
  • Macrame workshops
  • World-class SPA
  • Yoga classes
  • Guest shop
  • Tourist information desks
  • In-house travel agency
  • Concierge service in the lobby
  • Beach concierge and pool service
  • Spa concierge
  • Complimentary WIFI (including pool and beach)
  • Free calls to US & Canada

Complimentary Facilities and Services

  • 435 Junior, Romance, and Master Suites
  • 114 Swim-Out Heated Pool Suites (minimum 26 Celsius / 78.8 Fahrenheit)
  • Presidential Suite
  • King Bed, 2 Queen Beds, or 2 Double Beds guaranteed
  • 24-hour room service
  • Daily stocked mini bar
  • 7 fine dining restaurants - 6 à la carte and 1 gourmet buffet
  • 2 snack bars
  • 3 swim-up bars
  • 8 bars & lounges (including a Cabaret and an American Style Bar)
  • Nespresso coffee machines in all rooms
  • Coffee Shop, offering snacks and ice cream
  • 4 heated swimming pools (minimum 26 Celsius / 78.8 Fahrenheit)
  • 1 giant jacuzzi
  • 2 full-service gyms, open 24 hours
  • Multiple-purpose tennis court
  • Beach and pool volleyball
  • Ping pong and table games
  • Scuba dive initiation, in the pool (based on availability)
  • Macrame workshops
  • World-class SPA
  • Yoga classes
  • Guest shop
  • Tourist information desks
  • In-house travel agency
  • Concierge service in the lobby
  • Beach concierge and pool service
  • Spa concierge
  • Complimentary WIFI (including pool and beach)
  • Free calls to US & Canada

Additional cost applies for the following:

  • Wedding showroom, services & facilities
  •  Spa treatments & Spa boutique
  • Temazcal, an ancient Mexican ritual
  • Mexican Wine Tasting
  • International Wine Tasting
  • Tequila & Mezcal Tasting
  • Gin Masterclass
  • Chef's Table at Olios Mediterranean Restaurant
  • Event catering & banquet facilities
  • Resort boutique & shops
  • Car rental
  • Private airport transportation
  • Laundry services & dry cleaning

Additional cost applies for the following:

  • Wedding showroom, services & facilities
  • Spa treatments & Spa boutique
  • Temazcal, an ancient Mexican ritual
  • Mexican Wine Tasting
  • International Wine Tasting
  • Tequila & Mezcal Tasting
  • Gin Masterclass
  • Chef's Table at Olios Mediterranean Restaurant
  • Event catering & banquet facilities
  • Resort boutique & shops
  • Car rental
  • Private airport transportation
  • Laundry services & dry cleaning

New & Exclusive Amenities for All Serenity Club Categories:

  • Stunning suites in an impeccable location with breathtaking views
  • Exclusive check-in & lounge area
  • Butler service 7:00 am – 11:00 pm
  • Premium aromatherapy menu (six aromas to choose from)
  • Personalized premium mini bar, restocked daily
  • Nespresso machine with premium capsules menu
  • Premium pillow menu (four pillows to choose from)
  • Haven Riviera Cancun signature toiletries
  • Two exclusive, à la carte restaurants, open daily: Vistas (breakfast and lunch) and Tahani (breakfast and dinner)
  • Extended room service menu
  • Complimentary green fees at El Tinto golf course at Cancun Country Club (one golf cart included for free on a 3-nights stay or two golf carts included for free on a 5-nights stay)
  • Complimentary access to the water journey experience and dynamic pool circuit at the MySenses Spa (one booking for 4 nights or less and two bookings for 5 nights or more, not accumulative)
  • 20% discount on food and beverages
  • 15% discount on treatments at the MySenses Spa
  • Exclusive Serenity Pool with an à la carte lunch service: 10:00am - 4:00pm
  • Welcome Gift
  • Complimentary Beach Bag