• 435 Junior, Romance, and Master Suites
  • 114 Swim-Out Heated Pool Suites (minimum 26 Celsius / 78.8 Fahrenheit)
  • Presidential Suite
  • King Bed, 2 Queen Beds, or 2 Double Beds guaranteed
  • 24-hour room service
  • Daily stocked mini bar
  • 7 fine dining restaurants - 6 à la carte and 1 gourmet buffet
  • 2 snack bars
  • 3 swim-up bars
  • 8 bars & lounges (including a Cabaret and an American Style Bar)
  • Nespresso coffee machines in all rooms
  • Coffee Shop, offering snacks and ice cream
  • 4 heated swimming pools (minimum 26 Celsius / 78.8 Fahrenheit)
  • 1 giant jacuzzi
  • 2 full-service gyms, open 24 hours
  • Multiple-purpose tennis court
  • Pickleball court
  • Beach and pool volleyball
  • Ping pong and table games
  • Scuba dive initiation, in the pool (based on availability)
  • Macrame workshops
  • Yoga classes
  • Guest shop
  • Tourist information desks
  • In-house travel agency
  • Concierge service in the lobby
  • Beach concierge and pool service
  • Spa concierge
  • Complimentary WIFI (including pool and beach)
  • Free calls to US & Canada

Complimentary Facilities and Services

  • 435 Junior, Romance, and Master Suites
  • 114 Swim-Out Heated Pool Suites (minimum 26 Celsius / 78.8 Fahrenheit)
  • Presidential Suite
  • King Bed, 2 Queen Beds, or 2 Double Beds guaranteed
  • 24-hour room service
  • Daily stocked mini bar
  • 7 fine dining restaurants - 6 à la carte and 1 gourmet buffet
  • 2 snack bars
  • 3 swim-up bars
  • 8 bars & lounges (including a Cabaret and an American Style Bar)
  • Nespresso coffee machines in all rooms
  • Coffee Shop, offering snacks and ice cream
  • 4 heated swimming pools (minimum 26 Celsius / 78.8 Fahrenheit)
  • 1 giant jacuzzi
  • 2 full-service gyms, open 24 hours
  • Multiple-purpose tennis court
  • Beach and pool volleyball
  • Ping pong and table games
  • Scuba dive initiation, in the pool (based on availability)
  • Macrame workshops
  • Yoga classes
  • Guest shop
  • Tourist information desks
  • In-house travel agency
  • Concierge service in the lobby
  • Beach concierge and pool service
  • Complimentary WIFI (including pool and beach)
  • Free calls to US & Canada
  • Wedding showroom, services & facilities
  •  Spa treatments & Spa boutique
  • Temazcal, an ancient Mexican ritual
  • Mexican Wine Tasting
  • International Wine Tasting
  • Tequila & Mezcal Tasting
  • Gin Masterclass
  • Chef's Table at Olios Mediterranean Restaurant
  • Event catering & banquet facilities
  • Resort boutique & shops
  • Car rental
  • Private airport transportation
  • Laundry services & dry cleaning

Additional cost applies for the following:

  • Wedding showroom, services & facilities
  • Spa treatments & Spa boutique
  • Temazcal, an ancient Mexican ritual
  • Mexican Wine Tasting
  • International Wine Tasting
  • Tequila & Mezcal Tasting
  • Gin Masterclass
  • Chef's Table at Olios Mediterranean Restaurant
  • Event catering & banquet facilities
  • Resort boutique & shops
  • Car rental
  • Private airport transportation
  • Laundry services & dry cleaning
  • Stunning suites in an impeccable location with breathtaking views
  • Exclusive check-in & lounge area
  • Butler service 7:00 am – 11:00 pm
  • Premium aromatherapy menu (six aromas to choose from)
  • Personalized premium mini bar, restocked daily
  • Nespresso machine with premium capsules menu
  • Premium pillow menu (four pillows to choose from)
  • Haven Riviera Cancun signature toiletries
  • Two exclusive, à la carte restaurants, open daily: Vistas (breakfast and lunch) and Tahani (breakfast and dinner)
  • Premium liquor
  • Extended room service menu
  • Complimentary green fees at El Tinto golf course at Cancun Country Club (one golf cart included for free on a 3-nights stay or two golf carts included for free on a 5-nights stay)
  • Complimentary access to the water journey experience and dynamic pool circuit at the MySenses Spa (one booking for 4 nights or less and two bookings for 5 nights or more, not accumulative)
  • 20% discount on food and beverages
  • 15% discount on treatments at the MySenses Spa
  • Exclusive Serenity Pool with an à la carte lunch service: 10:00am - 4:00pm
  • Welcome Gift
  • Complimentary Beach Bag