Sustainability Policy

Haven Riviera Cancún by Hipotels is a 5-star, adults-only, all-inclusive resort focused on luxury and romance, designed to offer the highest quality in services and facilities, with a prime location. It features 435 rooms, 114 of which have private pools. The resort also boasts eight restaurants, a café, 14 bars, 24-hour room service, a nightclub, a spa, a gym, recreational activities, two sports courts, and three swimming pools. Starting in November 2023, we will operate a convention center with a capacity of 1,000 people, covering an area of 8,448.93 m², offering the following amenities: a kitchen, two meeting rooms, eight event rooms, a foyer, a terrace, a bar, parking, administrative offices, machine rooms, restrooms, electrical rooms, a cold room, two freezing chambers, a hot kitchen with a dishwashing area, a medical office, two waste rooms, and a furniture storage room. We are a hotel company primarily focused on the North American mid-to-upper segment vacation market. The quality of our product and the comprehensive range of services we offer, combined with an optimal price-quality ratio, aim to establish this brand under the Hipotels chain in the Caribbean as a trusted brand and a reference in the vacation sector. Our main objective is to meet the needs and exceed our guests' and clients' expectations and requirements through a working system that prioritizes prevention, detection, correction, and continuous improvement of our processes.

Aware of the environmental impact, as well as the limitation of natural resources associated with the development of our activity, and to contribute to sustainable development, we are committed to protecting and conserving the environment, conscious of being located in a protected natural area. To this end, we have established an Environmental Management System that guides us toward achieving our objectives, aimed at continuously improving results.

We always adhere to the following principles of action:

1. Promote the training and motivation of our human team to ensure the smooth operation of the activities they perform.
2. Ensure the safety and health of our guests, clients, suppliers, and collaborators, complying with the provisions established in prevention legislation.
3. Prioritize the hiring of local talent to form our work teams.
4. Improve the working conditions of our collaborators through the implementation of internal programs shaped by spaces for dialogue and listening.
5. Prevent pollution at its source by adopting measures such as minimizing waste generation, facilitating reuse and recycling, and adapting our facilities to optimize energy consumption and ensure the rational use of water.
6. Periodically review and evaluate compliance with the principles established in our policy, objectives, and other elements of the Management System.
7. Inform our guests, clients, suppliers, collaborators, and any person or entity that requires it about the environmental aspects related to the use and enjoyment of our activities, products, and services. To this end, we guarantee that our organization will comply in all areas with applicable legislation and regulations in the fields of Human Rights, social, labor, environmental, civil protection, as well as other voluntary actions aimed at improving the lives of our collaborators, the communities in which we operate, and society as a whole, giving priority to local labor and services.

In 2024, we commit to continuing the proper use of our water and energy resources and waste generation through monitoring (audits) and supervision by departmental leaders, as well as giving priority attention to leaks or any other situation that may lead to the misuse of these resources, maintaining the average consumption despite the growth of Haven Riviera Cancún. Likewise, we recognize the need to provide our collaborators with the necessary material, financial, and human resources to achieve business goals.

Cancun, Quintana Roo, August 10, 2024

José Luis Caneiro Rey

Haven Riviera Cancún Director